At yLinx, we want our customers to be completely satisfied with our internet and cloud services. We strive to provide high-quality services and support, but we understand that sometimes things don’t work out. This refund policy outlines the circumstances in which we offer refunds for our internet and cloud services.

Internet Services

We offer a 15-day money-back guarantee for our internet services. If you are not satisfied with our internet services within 15 days of purchase, you may request a refund. To be eligible for a refund, you must contact us at [email protected] within 15 days of purchase and provide us with a valid reason for your dissatisfaction. We will review your request and issue a refund if we determine that your request is valid.

Cloud Services

We offer a 7-day money-back guarantee for our cloud services. If you are not satisfied with our cloud services within 7 days of purchase, you may request a refund. To be eligible for a refund, you must contact us at [email protected] within 7 days of purchase and provide us with a valid reason for your dissatisfaction. We will review your request and issue a refund if we determine that your request is valid.

Exceptions

There are some exceptions to our refund policy. We do not offer refunds for domain name registrations, SSL certificates, or any other third-party services. We also do not offer refunds for any services that have been suspended or terminated due to a violation of our terms of service.

Refund Process

If you are eligible for a refund, we will process your refund within 7-10 business days of receiving your request. Refunds will be issued to the original payment method used for the purchase. If you have any questions or concerns about the refund process, please contact us at [email protected].

Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any changes to this policy will be posted on our website and will be effective immediately upon posting. Your continued use of our internet and cloud services after any changes to this policy will signify your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our refund policy or our services, please contact us at [email protected]. We are always here to help and are committed to providing you with the best possible customer experience.